Olde Soul Barbershop requires at least 6 hours' notice to cancel or reschedule an appointment.

REMINDERS

You may receive the following reminders, based on your notification settings:

- Email and text confirmation of your appointment
- Text reminder 24 hours before your appointment
- Text reminder 2 hours before your appointment

To reschedule, modify, or cancel, use the Olde Soul Barbershop app or the links in your booking confirmation email and text.

If you cannot access your booking, contact the shop directly via phone or text.

LATE ARRIVALS

We encourage folks to join us early to check in before their appointment time. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.

CANCELLATIONS

Cancellations made within 6 hours of the appointment start time will be charged a minimum of 50% off the scheduled service.

If a card is on file, it will be charged for the fee. If no card is on file, the fee must be paid before booking your next appointment.

NO SHOWS

Failure to completely show up for a scheduled appointment will result in 100% of the missed service. 2 No-Shows, and your account will be set as prepay only for future appointments.

If a card is on file, it will be charged for the fee. If no card is on file, the fee must be paid before booking your next appointment.

Our barbershops strive to create the best barber experience in Austin. Every member of the team works hard to ensure we provide world class experience. In return, our expectation is that you, the client, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effectively as possible given the limited amount of available appointments per week.